What You’ll Learn:

  • How to deal with ‘hard to talk to’ people
  • How to turn unwanted conflict into positive dialogue
  • How do you maximise the 93% non-verbal communication
  • The practical ‘paraphrasing’ method to ensure the message is understood
  • 8 steps to ensure speakers feel listened to
  • Use persuasive communication skills to convince others of your message
  • Best uses of humor
  • Understand negative, neutral and positive talking styles
  • Oops! Did I really say that out loud?
  • How to communicate ‘bad news’ tactfully and in a professional tone
  • How to hammer out agreements where everyone wins
  • Identify and eliminate repetitive language
  • When to use ‘open and closed’ questions
  • Key listening principles to ensure you really understand
  • Learn the feedback loop between you and your team
  • How to react to mistakes without belittling or insulting
  • Know when to agree, disagree and remain neutral in any meeting
  • Rapport:  A meeting of minds and understanding
  • And Much, Much More…

Learning great communication skills effectively so that you can be understood is a skill not reserved for professional orators.  Being a “moderately good” communicator can secure those benefits when you understand the underlying principles of human interaction.

Who Will Benefit:

In this training program, managers, supervisors and employees will learn how to develop high impact communication skills that are simple to apply, but highly effective in direct Human-to-Human communication. The fundamentals are easy to understand, however, the applications of these fundamental skills are almost infinite. As you master them you will become more skillful and effective with your customers, colleagues and peers.

Additional info Call +44 (0) 203 503 0633 or request a Call Back