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Performance Management for First-Time Supervisors

As a first-time manager, it will be your duty to ensure the high performance of your team – and to be accountable for it’s failings. There are many reasons it is important to measure performance: It helps determine areas that require attention or improvement It recognises things that are working well/succeeding It fosters accountability It […]

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Three Ways to Align Learning to Business and Company Goals?

Learning in the short-term should arm your workforce with the tools they need to succeed. Looking at it from a broader perspective, you should be able to define what constitutes this “success.” This means offering more than the standard responses of “achieving goals” or “improving performance” – it means providing concrete examples of how the […]

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5 Ways to Evaluate Learning and Development

Having implemented some training interventions or development, you then need to evaluate the success of it – but how do you go about doing this effectively? There are a number of methods, including those informed by Donald Kirkpatrick, that you may wish to employ. Which you choose to use will depend largely on things like […]

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5 Essential Characteristics for Team Effectiveness

Simply saying a team is successful does not make it the case – so what does? With the advent of things like outsourcing, co-working, and open plan office spaces, organisations are placing an increasing emphasis on building effective teams. Having groups that work together to achieve a common goal is of paramount importance, and any […]

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The Top 5 Employee Engagement Traits

You know by now that having engaged employees is important – but how do you go about measuring levels of engagement? Firstly, it’s important to differentiate between employee engagement and employee satisfaction. Satisfaction is merely a measure of how happy an employee is with his or her job, while engagement is a measure of his […]

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5 Suggestions for Impromptu Talks

A situation may arise in which you are faced with giving or participating in an impromptu talk. This can be in the form of an emergency meeting, last-minute public speaking or even an unplanned presentation. Getting caught out with an impromptu talk can instil nerves in even the most seasoned speakers, but there are some […]

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Top 5 things that Cost Leaders Credibility

Gaining the trust of your team, customers, stakeholders and shareholders takes time. Unfortunately, losing that trust can happen very quickly. There are many reasons leaders lose credibility, almost all of which are avoidable. Negligence, withholding information, not being accountable, being out of touch or unapproachable, or even something as simple as poor communication can cause […]

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3 Critical Listening Skills Every Successful Supervisor Must Master

Learning to communicate effectively with your new team is a skill you must master early on. It is likely the case that your impressive communication abilities were a factor in your promotion, but there are different types of listening skills, some of which you’ll rely on heavily in your new supervisory role. There are three […]

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8 Main Causes of Team Conflict

A perfectly harmonious team in which there is never any conflict or disagreement…sounds ideal, doesn’t it? That’s because it’s a falsehood, even on the most successful of teams. Differences of opinion will arise, and arguments will happen, but it’s how we deal with this conflict that makes the difference. There are many reasons conflict can […]

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