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Proven Steps to take when Communicating

Proven Steps to take when Communicating with a Difficult Personality Understanding negative patterns of difficult behavior helps you anticipate, engage and react in a manner that produces effective results without escalating the drama. Perception Your first step is to alter the way in which you perceive the difficult behaviour. Reduction of the impact of your […]

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Six Tips for Saving Time on the Phone

Whether you use a mobile or a landline, or both, these six tips will help you to save time when talking on the phone. …that sententious brevity which, using not a word to spare, leaves not a moment for inattention to the hearer Thomas Jefferson 1) Use the speed dial and phone book facilities on […]

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The Power of Silence in Negotiations

Silence can be a powerful tool in negotiations in many different ways. One best demonstrated by an example: Silence When ‘Answering’ Richard represented a specialist consultancy and was negotiating with a prospective client.  The client was in the cosmetics and beauty industry and Richard’s employer was mostly known for its work in the oil and gas […]

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The Best Way to Improve Productivity

The Best Way to Improve the Productivity of a Worker who Isn’t Performing Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort. Paul J. Meyer Whether as a worker or a manager, we have all come across an employee or team member that others […]

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Work Effectiveness Time vs Results

Work Effectiveness Time vs Results – ROWE Your Boat! ROWE is an acronym that stands for Results Only Work Environment. The main principle behind ROWE is to create an environment that is orientated towards recognising and rewarding results rather than time.  In its pure form where pay is concerned a reward is only given when results […]

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Who Isn’t Working?

Whether as a worker or a manager, we have all come across an employee or team member that others believe doesn’t pull their weight. As a manager we need to ask three questions when dealing with a scenario like this. 1. Is performance punished? This could be the perception of someone who does not receive […]

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Four Ways To Quickly Get Customers On Your Side

Four Ways To Quickly Get Customers On Your Side 1. Get rid of the physical barriers Get out from behind the desk, the counter or whatever physical barrier there is between you and your customer. “Get close to them”….not so close that you are invading their space, but close enough that you don’t give them […]

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Skillful Listening and Power & Influence

How Skillful Listening will bring you Greater Power and Influence Studies have shown that, as a manager, you are likely to spend nearly 33% of your communicating time listening, as opposed to 26% of your time speaking, 23% writing and almost 19% reading. It is clear then that good active listening skills are essential for […]

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Influence the Gatekeeper to Get to The Decision Maker

How To Work with the Gatekeeper to Ensure that You Meet the Decision Maker Fewer executives have gatekeepers these days, but if you still have to get through one, here are six proven techniques for getting past the gatekeeper: 1. Gatekeepers are not your enemy. If you can befriend the gatekeeper then you are more […]

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