What You’ll Learn:

  • How do you deal with ‘hard to talk to’ people?
  • How to turn unwanted conflict into positive dialogue
  • How do you maximise the 93% non-verbal communication
  • Use the practical ‘paraphrasing’ method to ensure the message is understood
  • 8 steps to ensure speakers feel listened to
  • Use persuasive communication skills to convince others of your message
  • Best uses of humor
  • Understand negative, neutral and positive talking styles
  • Oops! Did I really say that out loud?
  • How do you communicate ‘bad news’ tactfully and in a professional tone?
  • How do you hammer out agreements where everyone wins?
  • Identify and eliminate repetitive language
  • When do you use ‘open and closed’ questions?
  • Key listening principles to ensure you really understand
  • Learn the feedback loop between you and your team
  • How to react to mistakes… without belittling or insulting
  • Know when to agree, disagree and remain neutral in any meeting
  • Rapport – A meeting of minds and understanding
  • And Much, Much More…

No matter what your responsibility, you must communicate. Whether verbal or non-verbal, intentional or unintentional, active or passive, communication occupies up to 75% of your day. In this seminar will give you the proven principles and techniques for enhanced interpersonal communication.

Who Will Benefit:

No matter what your responsibility, you must communicate. Whether verbal or non-verbal, intentional or unintentional, active or passive, communication occupies up to 75% of your day. In this seminar will give you the proven principles and techniques for enhanced interpersonal communication.

Additional info Call +44 (0) 203 503 0633 or request a Call Back